A complete insight into the customer journey
Follow the customer at 360 ° with the right Customer Relationship Management software
Customer Relationship Management (CRM) is a software that integrates business processes around your customers, follows their needs, and makes you visible on many communication channels.
CRM software represents a business strategy that aims to increase business performance, through a qualitative improvement of processes: how does a software do this? Simply by automating and integrating a series of repetitive and low value-added operations, and making the data that define the customer journey available, in order to be able to plan strategies and actions more consciously. A higher quality in the management of business processes translates into a high level of customer satisfaction, but also in greater efficiency in the management of contacts and negotiations.
It is a tool that more and more companies consider indispensable
Negotiations, sales, related data; customized offers, complaint management, vendor performance measurement: all these elements are collected and organized in the cloud, to improve the basis on which you make your decisions.
CRM provides the company with an integrated IT system with various features:
- Record all contacts with existing and potential customers in an organized way
- It makes you reachable through all the multiple channels with which customers turn to you
- It stores information through interactions with customers and uses it to cut out targeted offers, allowing your company to address the customer in a personalized way
- Provides a large mass of data organized for your marketing plans, increases the efficiency of the sales department
It allows for considerable measurability of the various stages of your sales processes.
These definitions do not best express what a CRM can do for you, if you are interested in learning more about the subject, you can contact one of our Consultants for free.